Support

1. Don’t panic.

2. We have Avid-trained ACRS-certified support staff with over 30 years of combined Pro Tools experience, capable and willing to solve your problem. Please note that phone (055 280 50 62), web connection, or email support is not free, normal hourly rates apply. Call for details. Priority support with guaranteed response time is subject to a service contract.

3. Below the most important links to help yourself. Keep this page open when you call us.


Activation Card

Instructions how to configure iLok and Avid accounts and authorize Pro Tools:
http://avid.force.com/pkb/articles/en_US/how_to/ActivationCard


Pro Tools latest version System Requirements

Pro Tools and Pro Tools Ultimate
http://avid.force.com/pkb/articles/compatibility/Pro-Tools-System-Requirements

 

Pro Tools 12 System Requirements

Pro Tools HD 12
http://avid.force.com/pkb/articles/en_US/Compatibility/Pro-Tools-12-System-Requirements

Pro Tools 12
http://avid.force.com/pkb/articles/en_US/Compatibility/Pro-Tools-12-System-Requirements

 

Pro Tools 11 System Requirements

Pro Tools HD 11
http://avid.force.com/pkb/articles/en_US/Compatibility/Pro-Tools-HD-11-System-Requirements

Pro Tools 11
http://avid.force.com/pkb/articles/en_US/compatibility/Pro-Tools-11-System-Requirements

 

Pro Tools 10 System Requirements

Pro Tools HD 10
http://avid.force.com/pkb/articles/en_US/Compatibility/en419191

Pro Tools 10
http://avid.force.com/pkb/articles/en_US/compatibility/en419171


Pro Tools & Media Composer Co-Install Information

http://avid.force.com/pkb/articles/en_US/compatibility/Pro-Tools-11-Co-Install-Information

http://avid.force.com/pkb/articles/compatibility/en354427


Pro Tools Preferences and Database Trasher for Mac

Pro Tools 11 & 12 and later
PT Prefs (latest version)

Pro Tools 10
ProTools Pref and Database Helper 2.5

Pro Tools 7 through 9
ProTools Pref and Database Helper 2.3

 

Trasher – Preference And Database Tool For Windows 

Pro Tools 10 & 11
TRASHER 10.5

Pro Tools 8.04 through 9
TRASHER 2.0

Pro Tools 8.01 and earlier
TRASHER 8.01 and earlier