1. Don’t panic.

2. We have Avid-trained ACRS-certified support staff with over 30 years of combined Pro Tools experience, capable and willing to solve your problem. Please note that phone (055 280 50 62), web connection, or email support is not free, normal hourly rates apply. Call for details. Priority support with guaranteed response time is subject to a service contract.

3. Below the most important links to help yourself. Keep this page open when you call us.

Activation Card

Instructions how to configure iLok and Avid accounts and authorize Pro Tools:

Pro Tools latest version System Requirements

Pro Tools and Pro Tools Ultimate


Pro Tools 12 System Requirements

Pro Tools HD 12

Pro Tools 12


Pro Tools 11 System Requirements

Pro Tools HD 11

Pro Tools 11


Pro Tools 10 System Requirements

Pro Tools HD 10

Pro Tools 10

Pro Tools & Media Composer Co-Install Information

Pro Tools Preferences and Database Trasher for Mac

Pro Tools 11 & 12 and later
PT Prefs (latest version)

Pro Tools 10
ProTools Pref and Database Helper 2.5

Pro Tools 7 through 9
ProTools Pref and Database Helper 2.3


Trasher – Preference And Database Tool For Windows 

Pro Tools 10 & 11

Pro Tools 8.04 through 9

Pro Tools 8.01 and earlier
TRASHER 8.01 and earlier