1. Don’t panic.
2. We have Avid-trained ACRS-certified support staff with over 30 years of combined Pro Tools experience, capable and willing to solve your problem. Please note that phone (055 280 50 62), web connection, or email support is not free, normal hourly rates apply. Call for details. Priority support with guaranteed response time is subject to a service contract.
3. Below the most important links to help yourself. Keep this page open when you call us.
Instructions how to configure iLok and Avid accounts and authorize Pro Tools:
Pro Tools latest version System Requirements
Pro Tools and Pro Tools Ultimate
Pro Tools 12 System Requirements
Pro Tools 11 System Requirements
Pro Tools 10 System Requirements
Pro Tools HD 10
Pro Tools & Media Composer Co-Install Information
Pro Tools Preferences and Database Trasher for Mac
Pro Tools 11 & 12 and later
PT Prefs (latest version)
Pro Tools 10
ProTools Pref and Database Helper 2.5
Pro Tools 7 through 9
ProTools Pref and Database Helper 2.3
Trasher – Preference And Database Tool For Windows
Pro Tools 10 & 11
Pro Tools 8.04 through 9
Pro Tools 8.01 and earlier
TRASHER 8.01 and earlier