Support

1. Don’t panic.

2. We have Avid-trained support staff with 20 years of Pro Tools experience, capable and willing to solve your problem. Phone 055 280 50 62. Normal hourly rates apply. Priority support with guaranteed response time is subject to a service contract. Call for details.

3. Below the most important links to help yourself. Keep this page open when you call us.

 

Pro Tools 12 System Requirements

Pro Tools HD 12
http://avid.force.com/pkb/articles/en_US/Compatibility/Pro-Tools-12-System-Requirements

Pro Tools 12
http://avid.force.com/pkb/articles/en_US/Compatibility/Pro-Tools-12-System-Requirements

 

Pro Tools 11 System Requirements

Pro Tools HD 11
http://avid.force.com/pkb/articles/en_US/Compatibility/Pro-Tools-HD-11-System-Requirements

Pro Tools 11
http://avid.force.com/pkb/articles/en_US/compatibility/Pro-Tools-11-System-Requirements

 

Pro Tools 10 System Requirements

Pro Tools HD 10
http://avid.force.com/pkb/articles/en_US/Compatibility/en419191

Pro Tools 10
http://avid.force.com/pkb/articles/en_US/compatibility/en419171

 

Pro Tools & Media Composer Co-Install Information

http://avid.force.com/pkb/articles/en_US/compatibility/Pro-Tools-11-Co-Install-Information

http://avid.force.com/pkb/articles/compatibility/en354427

 

Activation Card

Instructions how to configure iLok and Avid accounts and authorize Pro Tools:
http://avid.force.com/pkb/articles/en_US/how_to/ActivationCard

 

Pro Tools Preferences and Database Trasher for Mac

Pro Tools 11 & 12
PT Prefs (latest version)

Pro Tools 10
ProTools Pref and Database Helper 2.5

Pro Tools 7 through 9
ProTools Pref and Database Helper 2.3

 

Trasher – Preference And Database Tool For Windows 

Pro Tools 10 & 11
TRASHER 10.5

Pro Tools 8.04 through 9
TRASHER 2.0

Pro Tools 8.01 and earlier
TRASHER 8.01 and earlier